| Improve performance and patient relations through call center and customer service focused training… Patient expectations for customer service in healthcare are increasing. With price transparency on the horizon and HSAs in place, one of the only few competitive advantages hospitals will have to increase market share is their customer service and work quality from the business office. Are improving customer service and training business office personnel a strategic initiative for you this year? What if you could get complimentary letters from the patients you serve and improve your hospital's bottom line? If you want to know whether or not there is a better way to providing world-class customer service and training business office personnel while improving net patient revenue, this audio conference is for you! Revenue Cycle Partners (RCP) is pleased to sponsor this special educational session featuring Call Center Learning Solutions (CCLS), the nation’s most-respected visionaries in world-class call center training. CCLS has designed this fast-paced session especially for healthcare financial executives who are searching for real answers to the growing challenges of providing world-class customer service to patients and training business office personnel.
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 About RCP: Revenue Cycle Partners provides customized, self-pay management programs designed to improve a hospital's profitability while increasing patient satisfaction scores. |
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Call Center Learning Solutions provides customer service learning that is focused on the fundamentals-the core skills, knowledge and competencies required for success in the patient accounting departments for hospitals and healthcare systems nationally. |