Are your patients demanding more of a Lands End's™ type of customer experience?
Patient expectations for customer service in healthcare are increasing. Location, quality of care, and affiliation with a local doctor are no longer the deciding factors for patients when choosing a healthcare provider. With price transparency on the horizon, one of the only few competitive advantages hospitals will have to increase market share is their customer service and work quality from the business office.

What if you could get complimentary letters from the patients you serve and improve your hospital's bottom line? If you want to know whether or not there is a better way to providing world-class customer service while improving net patient revenue, Revenue Cycle Partners (RCP) is for you!

Receiving letters like this are possible with RCP. The RCP program offers a comprehensive and innovative customer service approach to managing self-pay accounts.
 
  The RCP program is designed to have five major benefits for hospitals:

• Provide a positive financial impact and increased payments from the
   self pay portfolio of accounts

• Increase patient satisfaction and improve hospital/patient relations in
   the community

• Provide consistent delivery of all hospital processes and procedures
   associated with managing self-pay accounts across the entire patient
   population

• Improve the timeliness and quality of work in patient communications

• Provide a competitive advantage and increase patient loyalty to the
   hospital



 Pre-Register  for the upcoming Customer Service Audio Conference:  

Additional Resources:

Performance improvement book - Kapow by Tim Wright: 64 blasts to blow the lid off of your job performance: click here.

Download complimentary White Paper from the Beryl Institute. "Ready or not, customer service is coming to healthcare." Click here. Registration Required.

Legislative Updates
Current and pending federal and state legislation that effects collections and customer service in healthcare. Click here. Registration Required.



Healthcare organizations are developing different strategies to gain market share. Is customer service improvement in the business office one of those strategies? Please participate in our nationwide survey of 4 simple questions by clicking here.



About RCP:
Revenue Cycle Partners provides customized, self-pay management programs designed to improve a hospital's profitability while increasing patient/guarantor satisfaction scores.